My Passcode Does Not Work

If the passcode contains zeros "0" or the letter "O". Please try switching around the 0 with an O and vice versa. Else if the passcode contains the letter "I" please try using an capital i instead of a lowercase L.

Additional Troubleshooting

Your original passcode only works once. When you login here in the download area for the first time, you are sent an email from "" which contains your ilok code and permanent login information.

You can login to your new Slate user account here:

Also, please add these 3 email addresses to your address book or to your "allowed emails" section in your email account:

This will prevent our email confirmations, updates, and newsletters from being sent to your spam and trash folders.



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